ARTICLE X. SPECIFIC STANDARDS

30-25 Nondiscrimination.

(a)    All licensees and drivers shall comply with all applicable laws requiring that they shall not unlawfully harass or discriminate against any passenger or other person on the basis of destination, race, color, national origin, place of birth, ancestry, religious belief or affiliation, sex, sexual orientation, gender identity, marital status, disability, or age.

(b)    Each licensee shall adopt a written policy, and shall notify all drivers of the policy, prohibiting such unlawful harassment or discrimination.

(c)    A vehicle for hire driver may refuse to transport an individual if:

(1)    The vehicle for hire is already occupied by a passenger;

(2)    The vehicle for hire is already on its way to pick up a passenger in answer to a call for service;

(3)    The vehicle for hire is out of service for any reason;

(4)    Notwithstanding subsection (a) of this section, the person clearly poses a legitimate health or safety concern; or

(5)    The person has a documented history with the licensee of disorderly behavior or refusing to pay the authorized fare.

(d)    A non-TNC vehicle for hire driver who refuses to transport an individual pursuant to subsection (c) of this section shall promptly file a report with the administration office and/or the business licensee for whom the driver is operating.

(Ord. of 2-16-16)

30-26 Accessibility.

(a)    Licensees and drivers shall comply with all applicable laws relating to accommodation of service animals. No additional fare or fee shall be charged for carrying a service animal.

(b)    Licensees shall not impose additional charges for providing services to persons with disabilities because of those disabilities.

(c)    If a licensee does not provide access to wheelchair accessible vehicles, the licensee shall provide on its website or mobile application the contact information of providers of wheelchair accessible vehicle for hire services, if such services are available in the city.

(Ord. of 2-16-16)

30-27 Transport of animals.

Licensees and drivers may refuse to transport any animal other than a service animal unless the animal is securely enclosed in a kennel case which can be reasonably accommodated by such vehicle or the animal is otherwise reasonably secured in accordance with the size, kind and nature of such animal.

(Ord. of 2-16-16)

30-28 Carrying additional passengers.

(a)    No vehicle for hire licensee or driver shall carry any person(s) other than the passenger(s) first employing the vehicle for hire without the consent of such first passenger(s).

(b)    No person shall be allowed to ride in a vehicle for hire except paying passengers or a trainee with the consent of the passenger.

(Ord. of 2-16-16)

30-29 Most direct route.

A vehicle for hire driver shall take a passenger to his or her destination by a route that the driver reasonably believes is the shortest or fastest route unless the passenger requests a different route. The driver shall comply with all reasonable and lawful routing requests of the passenger.

(Ord. of 2-16-16)

30-30 Compliance with authorities.

No vehicle for hire licensee or driver may knowingly fail or refuse to comply with any lawful order or direction of any law enforcement officer, airport ground transportation personnel, administration office personnel, or other official city representative and upon demand shall exhibit his or her license or vehicle for hire driver identification for closer inspection.

(Ord. of 2-16-16)

30-31 Compliance with law.

(a)    All licensees and drivers, while performing their duties and responsibilities, shall not commit or attempt to commit, alone or in concert with another, any act of fraud, misrepresentation or larceny against a passenger.

(b)    Vehicle for hire licensees and drivers, while performing their duties and responsibilities, shall not use or permit any other person to use his or her vehicle for any unlawful purpose and shall report immediately to the police any use or attempt to use his or her vehicle for hire to commit a crime or escape from the scene of a crime.

(Ord. of 2-16-16)

30-32 Maximum number of hours of operation.

No driver may drive, nor may any licensee require a driver to drive, more than twelve (12) consecutive hours within any twenty-four (24) hour period.

(Ord. of 2-16-16)