Chapter 13.15
WATER SERVICE TURN-ONS AND SHUT-OFFS
Sections:
13.15.010 Turn-on – New installation.
13.15.040 Turn-on or shut-off fees.
13.15.050 Customer ability to turn-on/ shut-off water at the meter – Responsibility for damage.
13.15.060 Shut-off, turn-on – Liability disclaimer.
13.15.070 Disconnection of service – Condemned buildings.
13.15.010 Turn-on – New installation.
When new water service connections are installed by the department for any premises, the valve at the meter shall be turned to the “off” position and remain off until a turn-on is applied for and an order therefor issued, upon payment of the turn-on charges set forth by council resolution and all other applicable fees and charges. (Ord. 3051 § 1 (Exh. A), 2010; Ord. 2579 § 1, 1997).
13.15.020 Turn-ons – Charges.
After written application or verbal request, water service will be turned on at the earliest time convenient to the city upon payment of the turn-on charge set forth by council resolution and all other applicable fees and charges. All other turn-ons, including immediate, emergency, or after hour turn-ons, shall be charged an increased charge as set forth by council resolution. (Ord. 3051 § 1 (Exh. A), 2010; Ord. 2579 § 1, 1997).
13.15.030 Shut-offs.
After written application or verbal request, water service will be turned off at the earliest time convenient to the city and the customer will be billed the shut-off charge set forth by council resolution and all other applicable fees and charges. (Ord. 3051 § 1 (Exh. A), 2010; Ord. 2579 § 1, 1997).
13.15.040 Turn-on or shut-off fees.
A. Whenever a request is made of the department for a shut-off or turn-on or temporary discontinuance of water service to any premises the fee amount shall be as set forth by council resolution. Upon satisfactory proof that there is no appropriate shut-off device on the premises and the resident/home owner installs such device within one month of the shut-off, the customer shall be refunded the fee through an adjustment to their bill.
B. Water service for that customer will not be reconnected until the customer who has requested the shut-off has paid all outstanding charges and penalties against the premises and any deposit if required by Chapter 13.05 PTMC. (Ord. 3051 § 1 (Exh. A), 2010; Ord. 2579 § 1, 1997).
13.15.050 Customer ability to turn-on/ shut-off water at the meter – Responsibility for damage.
A. Customer Ability to Turn-On/Shut-Off Water at the Meter. Except for new service, a current customer may turn-on/shut-off water at any time for an emergency or for other reasons (for example, during remodeling, periods of freezing weather, etc.); provided, however, that if the customer is in arrears on his or her bill, turn-on/shut-off by the customer is prohibited.
B. Responsibility for Damage. Any damage to the water meter or other components of the service connection associated with a turn-on or shut-off by the customer is his or her responsibility, and all costs to repair any such damaged meter or other components are reimbursable to the city.
C. If any customer turns on water at the meter after the water has been shut-off by the city for a delinquent account, the city will shut-off the water and remove the meter until such account is paid in full with all other applicable fees and charges. (Ord. 2579 § 1, 1997).
13.15.060 Shut-off, turn-on – Liability disclaimer.
The city shall not be liable for any damage to persons or property resulting from a shut-off or turn‑on of the water service including, but not limited to, situations where water service is left on between a change of customer occupying the premises, at the request of one of the customers, or the service is disconnected for “nonpayment” or “no contract”. (Ord. 2579 § 1, 1997).
13.15.070 Disconnection of service – Condemned buildings.
Whenever a premises supplied with water has been found by the proper authorities to be dangerous to human life and unfit for human habitation, and notice of such finding has been received by the department from the authorities, the director shall cause the water service to such premises to be turned off. Water service to such premises shall not be restored until the owner and/or his agent has secured a release or clearance from the proper authorities. (Ord. 2579 § 1, 1997).
13.15.080 Water quality test.
The department will conduct a water quality test of a customer’s water at the request of the customer. If, as a result of the test, the department determines that there is a problem within the city water system that needs to be corrected by the city, the cost of the test shall be waived by the department. If, as a result of the test, the department determines that there is no problem within the city water system that needs to be corrected by the city, the customer shall be charged the amount set forth by council resolution. (Ord. 3051 § 1 (Exh. A), 2010; Ord. 2579 § 1, 1997).