Chapter 11.12 TELECOMMUNICATIONS SERVICE AND RATES

Chapter 11.12
TELECOMMUNICATIONS SERVICE AND RATES Revised 4/24

Sections:

11.12.010 General application.

11.12.020 Tax additions.

11.12.030 Conditions.

11.12.040 Service area.

11.12.050 Payments.

11.12.060 Rates.

11.12.070 Telephone and Internet services – Description of service.

11.12.080 Telephone rates.

11.12.090 IP network service rates. Revised 4/24

11.12.100 Digital video service rules, regulations, services and rates.

11.12.110 Long distance toll services, regulations and rates.

11.12.010 General application.

(a) Retail Services. The rates for retail telecommunications service provided by KPU shall be as specified in the applicable rate schedules set forth in KMC 11.12.080, 11.12.090, 11.12.100 and 11.12.110. The terms and conditions upon which retail telecommunications service will be provided are as set forth in this chapter. Administration of the terms, conditions, provisions, rates and charges for providing retail telecommunications services shall be the responsibility of the KPU telecommunications division. In the event a question, dispute or issue of interpretation arises concerning retail services, the procedure for reviewing such complaint or dispute shall be as set forth in KMC 11.04.070, Complaint and billing disputes.

(b) GCI Interconnection and Resale Agreement. Notwithstanding any other provision of this code, all terms and conditions, including, but not limited to, rates, procedures, and standards of that Resale and Facilities Interconnect Agreement Terms and Conditions for Facilities Interconnection and Resale of Telecommunications Services between the city of Ketchikan d/b/a Ketchikan public utilities telephone division and General Communications, Inc., for the state of Alaska, dated June 28, 2006, as may hereafter be amended, are adopted by reference and shall apply to all services and facilities provided under that agreement. No other provision of this code will apply to such services and facilities. (Ord. 1580 § 1, 2007; Ord. 1557 § 2, 2006; Ord. 1532 § 6, 2005; Ord. 1131 § 2, 1988)

11.12.020 Tax additions.

Any increase in rates or charges as a result of taxes shall be in accordance with KMC 11.04.110, Increase in rate to compensate for taxes. (Ord. 1131 § 2, 1988)

11.12.030 Conditions.

(a) The rates and charges set forth in this chapter are for services provided by KPU. Customers may provide their own telephone equipment on the premises; however, all customer provided equipment shall comply with the specifications, terms and conditions set forth in this chapter.

(b) Maintenance by KPU on customer provided equipment will be performed either on a time and materials basis or a maintenance agreement entered into between KPU and the customer.

The provisions of Chapter 11.06 KMC, Utility Line Extensions, shall apply to extension of any existing KPU telephone facilities. (Ord. 1853 § 1, 2017; Ord. 1131 § 2, 1988)

11.12.040 Service area.

The service area of Ketchikan public utilities is that area outlined in the public necessity and convenience application filed with the Alaska Public Utilities Commission and includes the major portion of Revillagigedo Island and all of Gravina and Pennock Islands. (Ord. 1131 § 2, 1988)

11.12.050 Payments.

Except as otherwise specified in this chapter, normal monthly recurring charges are payable one month in advance. Conditions may exist when certain installation and construction costs may also be required to be paid in advance and in such event shall be provided for under a special contract with the customer. Adjustments resulting from billing errors shall be made for a period not to exceed three months. Adjustments resulting from service outages shall be made after the minimum elapsed time of 48 hours from the time such outages are reported. (Ord. 1131 § 2, 1988)

11.12.060 Rates.

(a) The rates for telecommunications services are set forth in KMC 11.12.080, 11.12.090, 11.12.100 and 11.12.110, hereinafter referred to as “rate schedules.”

(b) The rates for each type of service shall be for the time period specified on the applicable rate schedule. In the event a customer elects to discontinue service during the period specified, the charge shall be prorated for that portion of the period during which services were used unless otherwise specified.

(c) In addition to the line rate set forth in KMC 11.12.080, subscriber line charges and federal universal service charges set by the National Exchange Carriers Association (NECA), Alaska Universal Service Fund, the universal surcharge, federal excise taxes and such other charges as may be set by authorized regulatory authorities will be charged as appropriate. Such charges and rates are subject to change as approved by the authorizing authority.

(d) In addition to the monthly recurring rate for digital video service, the broadcast surcharge will be charged to each customer receiving broadcast channels. The broadcast surcharge is designed to cover the cost of retransmission consent and transport fees for broadcast channels. Such charges are subject to change as the retransmission consent and transport fee costs vary.

(e) In addition to the monthly recurring rate for internet service and consumer broadband only loop (CBOL) service, the transport surcharge will be charged to each customer receiving internet service or consumer broadband only loop (CBOL) service. The transport surcharge is designed to recover the additional costs of transport facilities required for these services and will be calculated based on the regulated monthly plan line charges for broadband access service or consumer broadband only loop rate in the KPU Broadband Access Service Guide times 18 percent.

(f) All goods or services described in KMC 11.12.080, 11.12.090, 11.12.100 and 11.12.110, and all other telecommunications goods and services as may be designated by the council, are competitive telecommunications goods or services under this section.

(g) Individual contract basis (ICB) arrangement is developed on an individual contract basis in response to a bona fide request from a customer or prospective customer to develop a proposal for service not generally offered under KMC 11.12.080, 11.12.090, 11.12.100 and 11.12.110, and which is based on the customer’s unique needs, condition or volume. ICB rates and charges will be offered to the customer in writing on a nondiscriminatory basis.

(h) The utilities manager may establish incentive, promotional or competitive rates which vary from those rates established in KMC 11.12.080, 11.12.090, 11.12.100 and 11.12.110. No such incentive, promotional or competitive rate shall remain in effect for more than 90 days unless adopted by the council through an ordinance amending KMC 11.12.080, 11.12.090, 11.12.100 or 11.12.110. Such incentive, promotional or competitive rates may apply to some or all of KPU’s telecommunications customers.

(i) In addition to any incentive, promotional or competitive rates established under subsection (h) of this section, the utilities manager may, without further council approval, sell competitive telecommunications goods or services under contracts which set the terms, conditions, rates and prices for such goods or services; provided, that:

(1) The sum total of all competitive telecommunications goods or services sold pursuant to this subsection shall not exceed $250,000 per customer per calendar year unless approved by the council; and

(2) All such contracts shall be fully executed within five years. (Ord. 1882 § 1, 2018; Ord. 1818 § 1, 2016; Ord. 1789 §§ 1, 5, 2015; Ord. 1580 § 1, 2007; Ord. 1554 § 1, 2006; Ord. 1532 § 6, 2005; Ord. 1521 § 1, 2005; Ord. 1466 § 1, 2002; Ord. 1447 § 2, 2001; Ord. 1418 § 3, 1999; Ord. 1376 § 3, 1997; Ord. 1131 § 2, 1988)

11.12.070 Telephone and Internet services – Description of service.

(a) General.

(1) KPU provides its customers with local and long distance telecommunications service. Customers’ access lines are installed in accordance with KPU and industry standards; and, to as great an extent as possible, basic services are provided to all customers at equal rates.

(2) Local exchange service of varying classes, types and grades are provided by means of facilities owned and operated by KPU in accordance with local tariff schedules and requirements.

(3) KPU’s obligation to furnish telecommunications service is based upon and limited to existing plant facilities. When plant facilities are not adequate to furnish the requested telecommunications service, additional or improved facilities will be funded and constructed in accordance with Chapter 11.06 KMC, Utility Line Extensions.

(4) Long distance exchange (toll) services are provided by connecting with interexchange carriers (IXCs) at the regular published rates of the IXCs.

(5) The applicability of residential and business rates is governed by the actual or primary use made of the service. The use (class) of the service will be ascertained from the applicant at the time of the application.

(6) Temporary service is available for installations where service is for a period of three months or less. Such service requires connect and disconnect dates to be established at the time the service is requested. Rates for temporary service shall be double the recurring rates set forth under the applicable rate section for the type of service to be rendered. A service rate concession may be granted by the utilities manager for nonprofit public service activities.

(7) To the extent required by law and pursuant to contracts approved by the council, KPU will provide interconnections with competitive local exchange carriers which will permit those carriers to provide local telecommunications services within KPU’s service area. The contracts will determine the rates and charges which KPU and competitive local exchange carriers will pay for interconnections.

(8) Lifeline Service. Lifeline services provide eligible low-income customers a reduction in their monthly service charges for supported services. Lifeline service is provided pursuant to the following federal regulations as may be changed from time to time:

Code of Federal Regulations, Title 47, Chapter 1, Subchapter 1, Part 54, Subpart E entitled “Universal Service Support for Low-Income Consumers.” The Code of Federal Regulations can be found at http://www.ecfr.gov.

(9) The extended runtime battery is an available upgrade for customers who have an ONT (optical network terminal) installed at the service address, which will increase the duration of the battery backup. Customer will pay the listed monthly charge.

(10) Customers must subscribe for a minimum period of three months’ service.

(11) One directory listing is included with each telephone service. Additional directory listings requested by the subscriber will be charged at the listed rate.

(12) KPU will install upon request one jack per service point, plus one “gratis” jack. Each additional jack requested will be billed at the listed rate.

(13) Installation varies depending on the services the customer subscribes to.

(A) Subscription to Home Network Offerings. For residential or home office use only, KPU will provide a KPU managed router, offering both wired and wireless connectivity. Only available to KPU Internet customers. KPU will set up the home network, including wired and wireless devices, and shall then be able to remotely troubleshoot the wired and wireless network. Should the need arise, KPU will come on site to further troubleshoot, and replace equipment as necessary.

(B) If the customer does not subscribe to home network offerings, KPU will install and configure the network interface device and connect to the customer owned primary computer.

(b) Class of Service – Residential.

(1) This service is available to private residences in single or multi-unit housing facilities where use of the service is a personal nonbusiness use and is offered at two levels: residential plus (R1) and residential basic (R2). R1 provides basic residential phone service plus caller ID, call waiting, distinctive call ring and three-way calling. R2 provides basic residential phone service with no additional calling features.

(2) If it is found that a subscriber is using or advertising residential service for business purposes, KPU will require the subscriber to change to a business service. KPU will discontinue service to any above noted subscriber refusing business service. The subscriber will be given five business days’ written notice before service is denied in accordance with the above provision.

(1) This service is available to commercial establishments, schools, churches, governmental agencies, institutions, rooming houses and office or studio space or like uses and to individual private dwellings or apartments when service is used or advertised for business purposes. In general, business service is to be used at any place where use of the service is occupational rather than a personal nonbusiness use.

(d) Nonrecurring Service Charges – General.

(1) Nonrecurring service charges are applied in connection with the establishment or reestablishment of service.

(2) Nonrecurring service order charges apply to receiving, recording, transmitting, and processing information to connect, move, or change service or equipment necessary to execute a subscriber’s request for switched and/or special access service. Nonrecurring charges will also apply to processing of returned checks (NSF, NA) and to processing of reconnect orders due to temporary disconnection.

(3) Nonrecurring central office/remote charges apply to the installation or changing of central office and/or remote office connections required to comply with a service request.

(4) Nonrecurring service order and central office charges will not be charged for and do not apply to provisioning, moves or changes to custom and enhanced calling features described in KMC 11.12.080(c)(1) and (2).

(5) Rates for nonrecurring service charges are found in KMC 11.12.080(a).

(6) The utilities manager or authorized designee may approve waiver of nonrecurring service order charges for promotional campaigns on telecommunication services.

(e) Customer Calling/Switch Features, Enhanced Customer Calling Features, Special Access Service, Directory Listing Charges and Voice Messaging Service Charges – General.

(1) These types of services are available to the general public.

(2) Customers must subscribe for a minimum period of three months’ service.

(3) Customer Originating Trace. This service originates by the customer filing a report with law enforcement personnel. Law enforcement will contact KPU to complete the trace based on the filed report. The customer is responsible for the listed nonrecurring fee.

Rates for these services are found in KMC 11.12.080.

(f) Integrated Services Digital Network (ISDN) – General.

(1) Primary Rate Interface (PRI) Rates and Regulations.

(A) All standard and enhanced calling features are available to subscribers of PRI. The rates shown for PRI include caller ID, but are exclusive of other custom and enhanced features, toll charges and associated customer premises equipment.

(B) All charges listed in KMC 11.12.080(e)(1) for installation, moves or changes apply to ISDN PRI. In addition all applicable regulatory access charges apply to ISDN PRI. Rates for ISDN PRI services are found in KMC 11.12.080(e)(1). PRI contract services will be available under individual contract basis (ICB), to accommodate pricing based on a customer’s unique needs, conditions, and volume.

(C) When the customer has existing network and exchange services and wants to convert these services to work with a PRI serving arrangement, the existing service must be disconnected and the new PRI servicing arrangement reconnected. New installation charges will apply.

(D) The customer must provide sufficient information regarding the intended use of the service to allow KPU to furnish and maintain the requested service, and to ensure that the use of the service complies with all tariff regulations. KPU shall not be responsible for the manner in which the use of the service will be allocated. The service furnished under this section shall not be used for any purpose or in any manner, directly or indirectly, in violation of the law or in aid of any unlawful act or undertaking.

(E) PRI is available only where equipment and operating conditions permit. KPU may, upon notice to the customer, change arrangements to protect network integrity. Subject to technicl limitations and operating conditions, KPU will specify how many PRI interfaces (packages) can be supported by a single primary D-channel based on technical specifications.

(F) Calls placed to or from outside the PRI, or over the public switched network where Signaling System 7 (SS7) and/or 64 Kbps Clear Channel are not deployed, will be limited to 56 Kbps throughout.

(G) The responsibility of KPU shall be limited to the furnishing of service up to and including its local loop demarcation point on the customer’s premises. The connection of customer provided equipment shall be on a KPU provided standard network interface or its equivalent. KPU makes no guarantee and assumes no liability for accuracy, performance or nonperformance of the PRI customer provided equipment.

(H) PRI is available for use in connection with terminal equipment provided by the customer. The operating characteristics of such equipment or systems and its programming shall be such as not to interfere with any of the services offered by KPU. Such use is subject to further provisions that the equipment provided by the customer does not endanger the safety of KPU employees or the public; damage, require change in or alteration of the equipment or other facilities of KPU; interfere with the proper functioning of such equipment or facilities; impair the operation of KPU’s facilities or otherwise injure the public in its use of KPU services. Upon notice from KPU that equipment provided by a customer is causing, or is likely to cause, such hazard or interference, the customer shall take such steps as shall be necessary to remove or prevent such hazard or interference.

(i) If the customer requests a change in location or requests that the PRI interface be connected to different customer premises equipment, a nonrecurring charge will apply. The charge for changes, upgrades or moves applies per PRI interface. The same provisions which apply to initial PRI installation also apply to a change in location or equipment.

(2) Wide Area Network.

(A) “WAN” is a local fiber optic network designed for data transmission. WAN will permit customers to link across multiple points in the existing fiber optic network.

(B) KPU will offer the service anywhere within its fiber optic network. WAN can be provided on a point-to-point or multipoint basis.

(D) WAN will be provided where suitable facilities and equipment exist. Where suitable facilities do not exist, it may be necessary to construct such facilities. Utility line extension, charges, terms and conditions in KMC 11.06.010 are applicable where suitable fiber optic facilities are not available. When a line extension involves unusual or disproportionately large construction expenditures as compared with the usual type of plant construction, KMC 11.06.040, Exceptional cases, may apply in addition to line extension charges.

(E) WAN fiber optic network monthly recurring and nonrecurring rates are based on a minimum service period of 12 months. If the service is discontinued prior to the end of the 12-month minimum service period, the customer will be billed for the appropriate monthly charges times the number of months remaining on the 12 months’ minimum at the time of disconnection.

(F) The normal provisioning time for WAN services is 30 days; requests for expedited treatment of fewer than 30 days shall be subject to an expedite fee.

(G) Q in Q signaling is a feature where data travels both directions on the KPU VLAN while at the same time the customer’s data travels in both directions with customer specific tagging and VLAN numbers. Q in Q tagging allows the customer to have multiple VLANs and tagging options inside of the KPU VLAN. This service is available only where existing KPU equipment has this technical capability.

(3) Digital Data Service.

(A) Digital data service is offered in several different bandwidth configurations. This Ethernet service is designed to provide an increased level of bandwidth at low cost for business wide area networks (WANs). Upload and download speeds are the same, and networks may be hubbed at a customer’s central location.

(i) Digital data service is offered in the Ketchikan serving area where available. KPU provides equipment and transport, test and validation, and installation for local point-to-point or multipoint locations. All KPU supplied equipment remains the property of the utility.

(ii) Certain technologies and protocols may utilize bandwidth, known as overhead, to deliver services to individual users. Overhead bandwidth utilization, as such, may be included in the total advertised bandwidth. Maximum transfer speed and actual achieved bandwidth are not guaranteed.

(iii) Due to the many makes and models of subscriber owned computers and other associated equipment, varying operating systems, interaction of existing and installed application programs, possible exposure to computer viruses, and other possible software or hardware defects or incompatibility, KPU will work to test and validate circuits prior to customer acceptance but cannot guarantee full connectivity or compatibility.

(iv) Private local area network extension is an extension of a private business network to a home network. KPU provided Internet service is required at all locations on the network. Speed is restricted to the speed of the Internet service and may require new equipment. All KPU supplied equipment remains the property of the utility.

(g) Public Pay Telephone Service – General.

(1) Public pay telephones shall be installed for the use of the general public and are not to be considered as a permanent substitute for private residential or business line service.

(2) Public pay telephones are installed at locations or in establishments where public usage is primarily transient.

(3) The utilities reserves the right to remove any public pay telephone equipment in which the cost of providing service to that location exceeds the revenue generated from that location. No person shall have the right to the installation or continuance of any public payphone.

(4) Public pay telephones shall be installed by the utilities only in locations where the general public shall have unrestricted access during such times as the utilities determines.

(5) Public pay telephones shall not be listed in the directory nor shall they be listed in directory assistance.

(6) All equipment associated with providing public telephone service remains under the ownership and direct control of the utilities.

(7) KPU may enter into contracts with the premises owner for the location of public telephone(s) on the owner’s premises. Such contracts may include provisions for installing, repairing, relocating and removing KPU owned equipment, coin collection, access by KPU and the public and other terms and conditions as may be mutually agreed.

(h) Deregulated Telephone Services – Customer Premises Equipment and Wiring – General.

(1) KPU may agree to provide customer premises equipment and wiring under a contract providing for the selling, leasing, installing and maintaining of equipment and/or wiring located on the customer’s side of the protector or other designated point of connection for business customers.

(2) The utilities manager or his designee shall have the authority to determine what type of customer premises equipment and wiring will be sold/leased by the telephone division. The utilities manager or designee shall determine what prices to charge for sale, lease, installation and maintenance of customer premises equipment and inside wiring. The prices of equipment will be determined based upon the following factors:

(A) Cost of materials and equipment;

(B) Loaded labor rate to design and install;

(D) Shipping costs;

(E) Anticipated warranty costs;

(F) Lease cost;

(G) Other factors as the utilities may determine to be needed.

(i) Customer Premises Equipment and Wiring Sales/Leases.

(1) Terms and conditions for the sale/lease of customer premises equipment and wiring shall be stipulated in a standard sale/lease contract.

(2) KPU’s warranty for parts and equipment will be limited to replacement or repair of such equipment or parts as determined by the utilities and as stipulated in the sale/lease contract.

(j) Internet service provides the customer always-on, high-speed Internet access through kpunet. Internet service will only be furnished where suitable facilities exist as determined by KPU. Two categories of Internet services will be offered, residential and business, and are offered only on an intermittent use basis.

(1) The following conditions pertain to Internet services:

(A) Internet service is available on a limited basis in Ketchikan. Availability is based on KPU facilities availability and line qualification test. All Internet accounts are subject to the terms and conditions in the kpunet Internet agreement, the Internet subscriber agreement, and the acceptable use policy, all of which are subject to change. The acceptable use policy is available at www.kputel.com/residential/internet/acceptable-use-policy.

(i) Installation includes modem delivery, installation/configuration for one computer, and hardware use/rental. Private network configuration and data networking are the responsibility of the network owner.

(ii) Residential free download periods are from 12:01 a.m. to 6:00 a.m., Monday through Friday, and 1:01 a.m. to 7:00 a.m., Saturday and Sunday. Each one GB excess usage will be billed on a prorated basis.

(iii) Business unlimited data transfer is intended for use during normal business hours, 8:00 a.m. to 5:00 p.m., Monday through Friday, excluding weekends and holidays. Excessive usage during other periods is subject to the acceptable use policy.

(B) Certain technologies and protocols used by kpunet may utilize bandwidth, known as overhead, to deliver services to individual users. Overhead bandwidth utilization, as such, may be included in the total advertised account speeds. Point-to-point protocol over Ethernet is one such technology. Actual achieved account speeds are not guaranteed.

(C) Due to the many makes and models of subscriber owned computers, varying operating systems, interaction of existing and installed application programs, incompatible video graphics or sound cards, possible exposure to computer viruses, and other possible software or hardware defects or incompatibility, KPU cannot guarantee a successful Internet service installation. Installation charges are still applicable if an installation is unsuccessful due to end user equipment or software issues.

(D) The demarcation point for the physical and electrical boundary between equipment or facilities provided by KPU regulated telephone division and equipment provided by the customer remains at the network interface device (NID) which is usually present at the subscriber’s residence or place of business.

(E) Limited Resale or Hospitality Provision of Internet Service. kpunet Internet service is for personal or business use only within a subscriber’s residence or business that is not engaged in selling large scale ISP-type Internet service. “Hospitality” is defined as a commercial business that provides kpunet Internet service free of charge to its customers or guests. Limited resale of hospitality provision of kpunet Internet service is allowed as follows:

(i) Hotel and Motel Service. kpunet Internet service can only be resold or provided on a hospitality basis by hotels and motels with Internet service delivered (via wired or wireless means) to end user on the business premises as identified by the service address. Internet service can be resold by hotels and motels as follows: for hotels and motels with up to 12 rooms, the tariff will be twice the standard business rate for the speed selected, and applicable charges for excess transfer are in addition to that rate; for hotels and motels with 13 to 30 rooms, the tariff will be three times the standard business rate for the speed selected, and applicable charges for excess transfer are in addition to that rate; for hotels and motels with 31 to 60 rooms, the tariff will be four times the standard business rate for the speed selected, and charges for excess transfer are in addition to that rate; for hotels and motels with over 60 rooms, the tariff will be five times the standard business rate for the speed selected, and charges for excess transfer are in addition to that rate.

(ii) Clarification. Resale of KPU Internet service should not be confused with resale of Internet lines by a third party who provides its separate Internet service over KPU’s Internet lines and contracts with the end user directly.

(F) Standalone Internet service is available for Internet services above 10M/10M. There is an additional consumer broadband only loop (CBOL) charge which is the difference between a voice/data tariff charge and a CBOL tariff charge. The CBOL applies due to regulatory treatment of standalone Internet service.

(G) Vacation rates will be available for all levels of residential and business Internet service after the minimum service commitment of three months has been met. Vacation rates are offered for a period of not less than one full month. When an account is on vacation service the equipment will stay in place at the service location, and the account will be temporarily inactivated. The service location must remain the same for vacation inactivation and activation. If the location will not be the same address upon being reconnected, the customer will need to disconnect the service, return the equipment, and establish new service at the new location when they want to reconnect service. In order to qualify for vacation rate, the phone must be on number hold, remote call forwarding, fixed call forwarding or transient voice mail. Vacation rate charge is in addition to remote call forwarding, fixed call forwarding, or transient voice mail charges. The Internet service will be on inactive status while service is on vacation.

(H) KPU cloud firewall service provides basic firewall features for customers that are not subscribed to KPU managed router service.

(I) Aerial Cybersecurity Detection Service provides monitoring to detect and notify when risky and/or malicious threats happen on the business customer network. The service is offered in various sizes to meet the needs of the customer.

(k) Hosted private branch exchange (PBX) services are offered on an individual contract basis (ICB) based on the unique needs of customers, where facilities are available in the Ketchikan serving area. This service is designed to accommodate multiline and/or multilocation voice and data communications, along with advanced features and functions provided from equipment located in the KPU central office.

(1) KPU provides all equipment and transport (excluding telephone sets), test and validation, and installation for individual or multiple locations between the customer’s premises and the utility central office. All KPU supplied equipment remains the property of the utility.

(2) KPU makes every effort to design voice and data communication systems that accommodate the needs of the customer. Estimates of bandwidth requirements including overhead and customer traffic volume are not guaranteed. KPU will work to test and validate circuits prior to customer acceptance but cannot guarantee full connectivity or compatibility with all customer owned equipment.

(l) Wi-Fi spot wireless Internet access service delivers a wireless Internet access point that can be accessed by a user with proper authentication and credit card payment on an hourly, daily, weekly or monthly basis. KPU Wi-Fi service is available on a limited basis in Ketchikan. All Wi-Fi accounts are subject to kpunet terms and conditions and acceptable use policies.

(1) Certain technologies and protocols used by kpunet Internet may utilize bandwidth, known as overhead, to deliver services to individual users. Overhead bandwidth utilization, as such, may be included in the total advertised account speeds.

(2) Due to the many makes and models of subscriber owned computers, PDAs and compatible PCs or cellular mobile telephones, varying 802.11b/g wireless adapters, varying operating systems, interaction of existing and installed application programs, incompatible video graphics or sound cards, possible exposure to computer viruses, and other possible software or hardware defects or incompatibility, KPU cannot guarantee a successful Wi-Fi connection or full compatibility.

(3) The demarcation point (Dmarc) for the physical and electrical boundary between equipment or facilities provided by kpunet and equipment provided by the customer remains at the local area transmitter.

(m) Hosted Data and Managed Device Services. Hosted data and managed device services are offered as tariffed rates as well as on an individual contract basis (ICB).

(1) Hosted data services include secure IT infrastructure with cabinet and rack space for storage, cross-connect service, blade server application, provision of virtual machine (VM) with options for storage and memory, managed devices, setup and installation, power redundancy, environmental monitoring and scheduled access.

(A) Cabinet/rack space is a secured physical enclosure to house electronic equipment. Rack space is available in quarter, half and full rack sizes.

(B) Cross-connect service is the attachment of wires to connect circuits and allow them to speak to each other.

(C) A blade server is a physical, centrally managed computer which is housed on a smaller footprint and shares resources such as network cards and power in a central chassis. Several “blades” can be installed in a chassis thus reducing power consumption costs.

(D) A virtual machine is an operating system running in a shared environment on a server. The physical server manages the distribution of shared resources amongst the servers contained within it.

(2) Managed device services are offered based on the unique needs of business customers in the Ketchikan serving area. Wi-Fi includes three types of service: basic, advanced, and premium.

(A) KPU reserves the right to allocate excess bandwidth and provision the kpunet SSID out of the deployed access point.

(i) Basic Wi-Fi service delivers support for up to three SSIDs, to include a guest network, basic content filtering, and a basic “splash page” for the guest network.

(ii) Advanced Wi-Fi service provides support, with or without firewall, for up to eight SSIDs, to include a guest network, advanced content filtering, an advanced “splash page” for the guest network, radius integration, implementation of a “paid” SSID (customers can use their credit card for service), and a web portal for 24/7 visibility and network statistics.

(iii) Premium Wi-Fi service provides support for up to eight SSIDs, to include a guest network, advanced content filtering, an advanced “splash page” for the guest network, radius integration, implementation of a “paid” SSID (customers can use their credit card for service), and a web portal for 24/7 visibility and network statistics. Advanced security includes firewall protection, intrusion protection with antivirus and antiphishing filtering. (Ord. 1946 § 1, 2022; Ord. 1906 §§ 1, 2, 2020; Ord. 1900 § 1, 2019; Ord. 1890 § 1, 2019; Ord. 1859 §§ 1, 2, 2017; Ord. 1853 §§ 2 – 15, 2017; Ord. 1846 § 1, 2017; Ord. 1837 § 1, 2017; Ord. 1826 § 1, 2016; Ord. 1822 § 1, 2016; Ord. 1804 § 1, 2016; Ord. 1803 §§ 1 – 3, 2015; Ord. 1799 § 1, 2015; Ord. 1789 § 2, 2015; Ord. 1757 §§ 1, 2, 2014; Ord. 1747 §§ 1 – 3, 2014; Ord. 1712 § 1, 2013; Ord. 1699 §§ 2, 4, 2012; Ord. 1694 § 1, 2012; Ord. 1675 § 1, 2011; Ord. 1663 § 1, 2010; Ord. 1623 § 1, 2009; Ord. 1608 § 1, 2008; Ord. 1580 § 1, 2007; Ord. 1570 § 2, 2007; Ord. 1563 § 2, 2007; Ord. 1532 § 6, 2005; Ord. 1514 §§ 1, 2, 2005; Ord. 1500 §§ 2, 3, 2004; Ord. 1495 § 5, 2004; Ord. 1477 § 1, 2003; Ord. 1476 §§ 2, 3, 2003; Ord. 1457 § 1, 2002; Ord. 1454 § 1, 2002; Ord. 1452 § 1, 2001; Ord. 1447 §§ 3, 4, 2001; Ord. 1439 § 1, 2000; Ord. 1413 § 2, 1999; Ord. 1402 § 2, 1998; Ord. 1394 §§ 2, 3, 1998; Ord. 1376 § 2, 1997; Ord. 1250 § 1, 1993; Ord. 1131 § 2, 1988)

11.12.080 Telephone rates.

(a) Nonrecurring Service Charges.

Description	Rate
Directory listing change	$14.55
Returned check (NSF, NA, etc.)	$30.00
Reconnect processing	$19.40
Premises visit (waived for initial installation)	$35.00
Telephone trip charge	$17.75
Jack installation fee	$55.00
2-wire voice grade service install/order	$38.80
4-wire voice grade service install/order	$38.80
Digital data service Install/order (per termination)	$155.00
Digital data service expedite fee	$750.00
Private local area network install charge (each)	$74.95
Q in Q – Provisioning charge	$174.95
Q in Q – Change charge	$174.95
Q in Q – Modem upgrade charge (for circuits less than 5 Mbps)	$500.00
T-1 service (1.544 Mbps) Install/order (per termination)	$268.69
Multiplexing for T-1 service Install/order (per termination)	$267.72
T-1 switch interface install/order	$200.79
OWAN, per termination (moves are handled as a disconnect/reconnect)	$625.00
OWAN home office, up to first hour of install	$150.00
OWAN home office, after first hour of install	T&M
OWAN expedite fee	$750.00
Billing control feature service – Service order charge	$14.55
Billing control feature service (per number)	$20.00
Billing control feature service – Modification on an existing number	$10.00
Customer originating trace	$5.00
Meet-Me conference bridge	$19.40
Customized programming	loaded labor rate
Expedite fee	$75.00

(b) Line Charges (Recurring Monthly).

(1) Residential Service.

Description	Rate
Residential plus (R1) line	$16.45
Residential basic (R2) line	10.40
Teen service (does not include directory listing for each number)	3.40
Local directory assistance – Per call, per line after two free calls*	0.55
Lifeline service	1.00

* RCA regulations state that a local exchange carrier shall provide directory assistance, free of charge, for calls originating from public and semi-public pay telephones, hospital patients, and the access lines of persons with disabilities in its service area. “Person with a disability” means a person with a physical disability who is certified by a physician or state or federal agency as unable to use a standard telephone directory as published in accordance with 3 AAC 52.250.

(2) Business Service.

Description	Rate
Single business line	$18.95
Multi-business line	18.95
Complex business line	25.74
DSS trunk 6 – 12 each	25.25
DSS trunk 13 – 18 each	24.25
DSS trunk 19 – 24 each	20.25
Number block (100)	82.00
Number block (50)	45.00
Number block (20)	24.00
Number block (5)	9.00
Pay station calls	0.50
Public access line (pal)**	28.16
Local directory assistance – Per call per line after two free calls***	0.55
Pay station local directory assistance, per call	0.50
Payphone 1 + rate – USA/Canada (4 min.)	1.00
Payphone 0 + rate (competitive rate based on predominant carriers)

** Service to a private pay telephone provider may be terminated for violation of any provision of 3 AAC 53.800 through 53.899 upon order of the APUC.

*** RCA regulations state that a local exchange carrier shall provide directory assistance, free of charge, for calls originating from public and semi-public pay telephones, hospital patients, and the access lines of persons with disabilities in its service area. “Person with a disability” means a person with a physical disability who is certified by a physician or state or federal agency as unable to use a standard telephone directory as published in accordance with 3 AAC 52.250.

(3) Off-premises line service is discontinued November 17, 2013. Existing customers are grandfathered.

(c) Custom Calling/Switch Features, Enhanced Custom Calling Features, Special Access Service and Directory Listing Charges and Voice Messaging Services (Recurring Monthly).

(1) Custom Calling Features – Residential and Business – (Recurring Monthly).

Description	Rate
Call forwarding	$1.40
Call forward busy	1.40
Call forward don’t answer	1.40
Call forward call waiting	1.40
Call waiting/call wait cancel	1.40
Three-way calling (conference)	1.40
Speed call short (8)	1.40
Speed call long (30)	2.91
Wake-up call reminder	1.40
Toll denial*	1.40
International call blocking*	1.40
Local directory assistance block	1.40

* No charge if toll denial or international call blocking is initiated by the utility.

(2) Enhanced Custom Calling Features – Residential and Business (Recurring Monthly).

Description	Rate
Anonymous call reject	$3.40
Basic choice – Business only	6.05
Call forward remote activation	3.40
Caller ID	5.82
Caller ID with anonymous call reject	6.79
Caller ID blocking (per call)	N/C
Caller ID blocking (per line)	N/C
Continuous redial	3.40
Distinctive call ringing/waiting	3.40
Last call return	3.40
Premium choice	9.55
Premium choice – Residential plus	3.50
Select call accept	3.40
Select call forward	3.40
Select call reject	3.40
Total choice	12.55
Total choice – Residential plus	6.50

(3) Additional Switch Options (Recurring Monthly).

Description	Rate
Billing control feature	$1.40
Call forward – fixed	1.40
Call forward – remote	1.40
Call forward – remote – 6 paths	4.37
Coin supervision	1.40
Denied origination	1.40
Denied termination	1.40
Automatic line (hotline)	4.37
900 call blocking	1.40
Circular hunt	4.37
Directory number hunt	4.30
Hotel	4.37
Intercom	1.40
Line hunt overflow to a DN	4.37
Intercept	4.37
Ground start	4.37
Extended runtime battery	3.95

No charge if 900 call blocking is initiated by the utility. Federal and state regulations require first 900 call blocking free to customer.

(4) Special Access Circuits (Recurring Monthly).

Description	Rate
Bridging/voice (per port)	$4.81
Bridging/data (per port)	$4.81
Level adjustment	$4.81
Pad/transformer	$4.81
Tied line	$13.50
Two-wire voice grade service (per term.)	$22.41
Four-wire voice grade service (per term.)	$44.81
Digital data service 500 Kbps (per term.)	$55.00
Digital data service 768 Kbps (per term.)	$75.90
Digital data service 1.0 Mbps (per term.)	$82.50
Digital data service 2.0 Mbps (per term.)	$110.00
Digital data service 3.0 Mbps (per term.)	$165.00
Digital data service 4.0 Mbps (per term.)	$192.50
Digital data service 5.0 Mbps (per term.)	$220.00
Digital data service 10.0 Mbps (per term.)	$242.00
Digital data service 25.0 Mbps (per term.)	$150.00
Digital data service 50.0 Mbps (per term.)	$300.00
Digital data service 100.0 Mbps (per term.)	$600.00
Private local area network (per extension)	$54.95
Q in Q – 2 or more VLANs (per port)	$76.95
Multi VLAN (per port)	$54.95
T-1 service (1.544 Mbps) (per term.)	$267.30
Multiplexing for T-1 service (per term.)	$121.64
Channel unit for multiplexing (per term.)	$12.80
DCM switch interface	$41.61
Meet-Me conference bridge	ICB*
OWAN 100 Mbps service to home office, per termination	$110.00
OWAN 25 Mbps service, per termination	$165.00
OWAN 50 Mbps service, per termination	$269.50
OWAN 100 Mbps service, per termination	$412.50
OWAN 250 Mbps service, per termination	$513.70
OWAN 500 Mbps service, per termination	$1,320.00
OWAN 600 Mbps service, per termination	$1,430.00
OWAN 750 Mbps service, per termination	$1,672.00
OWAN 1 Gbps service, per termination	$1,925.00
OWAN 2 Gbps service, per termination	$2,227.50
OWAN 10 Gbps service, per termination	$4,455.00

*Per individual service agreement

(5) Directory Listings (Recurring Monthly).

Description	Rate
Nonpublished phone number	$1.40
Nonlisted phone number	$1.40
Extra listing (White Page)	$1.46
Extra listing (Yellow Page)	$1.46
Foreign listing	$4.85
Number hold (1)	$4.85

(6) Voice Messaging – Residential and Business (Recurring Monthly).

Description	Rate
Voice mail basic (1 box, 10 minutes)	$4.85
Voice mail premium (2 – 8 boxes, 20 minutes)	$9.70
Voice mail transient (1 box, 10 minutes)	$6.79
Voice mail menu, each	$4.85

(d) Customer Premises Equipment, Wire and Cable Maintenance Charges Telephone Subscriber Lists (Deregulated) (Nonrecurring).

Description	Rate
Premises visit	$35.00
Traffic study	$133.86
Inside wiring and jack charge	T&M
Equipment connection or repair	T&M
Directory listing/directory database (initial list) per each subscriber listing	$0.04
Directory listing/directory database (updated list) per each updated subscriber listing	$0.06

Note: Time and material charges (T&M) include labor, vehicle, material and related costs. Charges are based on one-quarter hour minimums.

(e) Integrated Services Digital Network (ISDN) Line Charges and Features.

(1) Primary Rate Interface (PRI) Service. PRI is furnished on an unlimited usage basis. Monthly recurring rate includes Caller ID.

Description	Monthly Recurring Rate	Nonrecurring Rate
Initial 23B + 1D Channel PRI	$874.50	$485.00
Subsequent 23B + 1D or 24 Channel PRI	$874.50	$485.00
Initial 15B + 1D Channel PRI	$586.85	$485.00
Initial 10B + 1D Channel PRI	$453.48	$485.00
Initial 8B + 1D Channel PRI	$314.60	$485.00
Initial 5B + 1D Channel PRI	$220.00	$485.00
Fail-over PRI	$330.00	$485.00
Change order, move or upgrade		$485.00
Customized programming		Loaded labor rate
PRI contract services		ICB

(f) Local Service Savings Plans.

Guaranteed Value Program. Customers who are enrolled in a KPU-provided local service term commitment may end their term of service prior to its expiration without charging the applicable termination fee if:

The customer receives a written proposal from another telecommunications offering a program currently in their tariff, which offers the customer savings over KPU provided service (when comparing services of equal evaluation criteria); and

The customer contacts KPU and requests a comparison of the proposed program against KPU programs currently tariffed, or pending tariff approval; and

KPU fails to offer the customer a program of equal or better value, which is offered in their tariff, or pending tariff approval, within 30 days of the customer’s request for comparison.

Under no circumstances will the customer be billed for services which are not in KPU’s approved tariff, or that are not available to any customer who requests and qualifies for service under that plan, program or promotion.

(1) Residential Plans.

(A) KPU Gratuity Plan. In order to encourage customers to initiate, or maintain, local services, KPU may from time to time offer certain gratuities to customers, free of charge, with a value not to exceed $200.00 per gratuity.

(2) Business Plans.

(A) Flexible Business Bundle Plan. New and existing business customers who meet the eligibility requirements described herein may elect to enroll in this plan by completing and returning an enrollment form provided by KPU, or by requesting enrollment during the business customer’s contact with a KPU customer service or marketing representative.

Eligibility: Customers must enroll in one-, two-, three-, four- or five-year term commitments of service with KPU. Customer must subscribe to kpunet.net Internet service.

Benefits: Customers will receive a credit beginning with their first full month of service after enrollment of their local business and Internet services monthly recurring charges based on the following schedule;

Term Commitment	Percentage Discount
1 Year	10%
2 Year	15%
3 Year	20%
4 Year	25%
5 Year	33%

Business customers will receive a credit on their local services account for each month of the commitment period. The credit is applied to local business and Internet services before any taxes, regulatory surcharges and nonrecurring fees.

Restrictions: A customer must also not switch any portion of their local service to another provider, block service or discontinue their service during the period covered by their term of service commitment. Services currently under a separate term contract with KPU would be excluded from this plan.

A customer who has ordered a term of service commitment but who discontinues service before expiration of agreed upon term must pay a termination amount equal to the prior 12 months of credit, or if termination occurs before the end of 12 months, equal to the total credit applied to their account under this plan.

The customer may discontinue a term of service commitment prior to the expiration of the applicable term without liability when notice of the cancellation is received before the due date of the order for their term of service commitment. Discontinuance of service occurs when a customer is terminated by KPU for nonpayment or when the customer notifies KPU that the business is no longer doing business within the KPU serving area.

Telephone number changes for the same business in the same or different location will result in a transfer of the term commitment agreement to the new telephone number.

(B) Home Office Plan. New and existing business customers who meet the eligibility requirements described herein may elect to enroll in this plan by completing and returning an enrollment form provided by KPU, or by requesting enrollment during the business customer’s contact with a KPU customer service or marketing representative.

Eligibility: Customers whose business location is within the business customer representative’s residential address (hereinafter referred to as “home business”) are eligible for this plan. Home business customers must subscribe to KPU for residential local access service, at the same address as the home business.

Benefits: Home business customer may obtain KPU-provided local access service for up to four business lines at the following rate:

Monthly fee:

$14.00 per business line

Additionally, the first business line may purchase the following calling features packages listed below for the following rates:

Premium choice:	$9.55
Total choice:	$12.55

The subsequent three home office lines may purchase the same features as the first line for the following rate:

Premium choice:	$5.00
Total choice:	$6.00

Restrictions: Home business customers who cease meeting the eligibility requirements may cancel the services described in this plan without incurring a termination liability, or revert to the current rates for any of the applicable services which KPU continues to provide.

(3) KPU Gratuity Plan. In order to encourage customers to initiate, or maintain, local services, KPU may from time to time offer certain gratuities to customers, free of charge, with a value not to exceed $200.00 per gratuity. The gratuity will be limited to $200.00 per line, per year. (Ord. 1985 §§ 1 – 3, 2024; Ord. 1946 §§ 2, 3, 2022; Ord. 1922 § 1, 2021; Ord. 1906 §§ 3, 4, 2020; Ord. 1853 §§ 16 – 19, 2017; Ord. 1826 § 2, 2016; Ord. 1804 §§ 2, 3, 2016; Ord. 1803 §§ 4, 5, 2015; Ord. 1802 § 1, 2015; Ord. 1789 § 6, 2015; Ord. 1788 §§ 1, 2, 2015; Ord. 1747 § 4, 2014; Ord. 1733 §§ 1, 2, 2013; Ord. 1712 § 2, 2013; Ord. 1699 §§ 5, 6, 2012; Ord. 1675 §§ 2, 3, 2011; Ord. 1623 §§ 2, 3, 2009; Ord. 1615 § 2, 2009; Ord. 1608 §§ 2 – 5, 2008; Ord. 1603 § 1, 2008; Ord. 1596 §§ 1, 2, 2008; Ord. 1580 § 1, 2007; Ord. 1576 § 3, 2007; Ord. 1571 §§ 2, 3, 2007; Ord. 1570 §§ 3, 4, 2007; Ord. 1563 §§ 3, 6, 2007; Ord. 1551 § 2, 2006; Ord. 1536 §§ 2, 3, 2005; Ord. 1532 § 6, 2005; Ord. 1514 §§ 3, 4, 5, 2005; Ord. 1500 §§ 4, 8, 9, 2004; Ord. 1495 §§ 7, 10, 2004; Ord. 1476 §§ 4 – 7, 2003; Ord. 1466 §§ 3 – 6, 7, 2002; Ord. 1454 §§ 1, 3 – 6, 2002; Ord. 1452 §§ 2, 3, 2001; Ord. 1447 §§ 6, 7, 2001; Ord. 1418 §§ 5 – 11, 1999; Ord. 1413, 1999; Ord. 1402 § 3, 1998; Ord. 1394 §§ 5, 6, 1998; Ord. 1383 § 3, 1997; Ord. 1380 § 1, 1997; Ord. 1367 §§ 2, 3, 4, 1997; Ord. 1361 §§ 1, 2, 3, 1997; Ord. 1293 §§ 1 – 5, 1994; Ord. 1290 § 7, 1994; Ord. 1279 §§ 1, 2, 1993; Ord. 1250 § 2, 1993; Ord. 1213 § 1, 1991; Ord. 1131 § 2, 1988)

11.12.090 IP network service rates. Revised 4/24

(a) IP Network Services.

(1) Direct Connect Internet Access Services and Competitive Internet Access Services.

Description (Recurring Charges)	Rate
Internet Service	ICB* **

* Internet service will be available under individual contract basis (ICB) to accommodate pricing based on various data transfer rates and bandwidth needs. KPU will provide premium guaranteed committed data bit rate service (quality of service) weekdays from 8:00 a.m. – 4:30 p.m. not including holidays.

** In order to qualify for ICB Internet access services, the customer needs to meet the following qualifiers: (1) must be a business customer; (2) must spend a minimum of $2,500 per year for KPU Telecommunications products and services; (3) must sign a multiyear bundle contract; and (4) the Internet service must be used primarily between the hours of 8:00 a.m. to 5:00 p.m. Monday through Friday.

(b) Internet Service.

(1) Internet Service Rates.

Description (Recurring Charges)
Download Speeds Up To	Upload Speeds Up To	Email Accounts Included	Data Transfer Included	Monthly Rate	Additional Information
Up to 30 M	Up to 30 M	8	100 GB	$59.95
250 M	250 M	8	250 GB	$74.95
450 M	450 M	8	750 GB	$89.95
750 M	750 M	8	1 TB	$129.95
1 GB	1 GB	8	1.5 TB	$179.95	Unlimited data transfer charge is waived for residential service
0 M	0 M	0	0	$18.95	Line access for KPU TV customers who do not require internet

Add-On Features (Recurring Charges)
Additional email address.	$1.00
Additional 1 MB server storage.	$3.00
Additional 2 GB email storage space.	$3.00
Static IP address – No service order charge for residential customer.	$10.00
Additional each 10 GB over max. transfer.	$1.00
Standalone internet vacation rate.	$12.00
Each 5 additional LAN stations above 8.	$35.00
Static IP option (plus $25.00 one-time setup fee).	$10.00
Residential managed router service.	$8.95
Residential premium managed router service.	$14.95
Residential managed router repeater, each.	$4.95
Cloud firewall service.	$1.95
Aerial Cybersecurity Detection Service.	ICB
Unlimited data transfer.	$30.00
Consumer broadband loop.	$15.13

Description (Nonrecurring Charges)
Internet reconnect (field visit not required)	$20.00
Internet trip charge	$20.00
Jack installation fee	$55.00
Managed router service installation	$49.95
Nonreturned equipment fee, managed router service	$62.00 – $140.00

(1) Residential “Take-Two” Bundle. Ten percent residential take-two savings bundle is available only to subscribers who order the local wireline voice service “residential plus (R1),” and any level of residential Internet service. The 10 percent discount will be applied to tariff rates only and does not apply to taxes, surcharges or subscriber line charges. The take-two bundle applies to both new and existing accounts with the qualifying services.

(A) Vacation Rate. “Take-two” bundle customers may, upon request, temporarily suspend service for a period of not less than 30 days by paying a monthly recurring vacation rate. Vacation rates will be available for all levels of residential and business Internet service after the minimum service commitment of three months has been met. In order to qualify for vacation rate, the phone must be on number hold, remote call forwarding, fixed call forwarding or transient voice mail. Vacation rate charge is in addition to remote call forwarding, fixed call forwarding or transient voice mail charges. The Internet service will be on inactive status while service is on vacation. When an account is on vacation service the equipment will stay in place at the service location, and the account will be temporarily inactivated. The service location must remain the same for vacation inactivation and activation. If the location will not be the same address upon being reconnected, the customer will need to disconnect the service, return the equipment and establish new service at the new location when they want to reconnect service. Three months of paid service must transpire before an additional vacation rate period may be requested.

(d) Hosted PBX Services.

Description (Recurring Charges)	Rate
Hosted PBX services	ICB*
Hosted SIP trunks	ICB*

* Hosted PBX services will be available under individual contract basis to accommodate pricing based on the customer’s unique needs, conditions and volume.

(e) Wi-Fi Spot Wireless Internet Access Service.

Description	Rate
1 hour (60 consecutive minutes of connectivity)	$ 5.99
24 hours (24 consecutive hours of connectivity)	9.99
1 week (168 consecutive hours of connectivity)	23.99
Monthly (30 consecutive days)	69.99

(f) Hosted Data and Wi-Fi Services.

Description (Monthly Recurring Charges)	Rate
Blade Server	ICB*
Virtual Server	ICB*
Hosted Data Services	ICB*
Useable SAN Storage	ICB*
Managed Camera Service	ICB*
Managed Devices	ICB*
Managed Router – Basic	$25.66
Managed Wi-Fi – Basic	$38.19
Managed Wi-Fi – Advanced	$54.95
Managed Wi-Fi Router – Premium	$93.14

* Hosted data services not listed will be available under individual contract basis to accommodate pricing based on the customer’s unique needs, conditions and volume.

Description (Nonrecurring Charges)	Rate
Blade Server	ICB*
Virtual Server	ICB*
Hosted Data Services	ICB*
Useable SAN Storage	ICB*
Managed Camera Service	ICB*
Managed Devices	ICB*
Managed Router – Basic	$150.00
Managed Wi-Fi – Basic	$273.50
Managed Wi-Fi – Advanced (indoor)	$410.00
Managed Wi-Fi – Advanced (outdoor)	$695.00
Managed Wi-Fi Router – Premium	$795.00
Managed Router Vacation Rate	$5.00
Managed Wi-Fi Vacation Rate	$5.00

* Hosted data services not listed will be available under individual contract basis to accommodate pricing based on the customer’s unique needs, conditions and volume.

(g) Hosted Camera Services.

Description (monthly recurring charges)	Rate
Camera Management and Storage	ICB*

* Camera management and storage will be available under individual contract basis (ICB) to accommodate pricing based on the customers’ unique needs, conditions and volume. Camera management and storage services are eligible for the flexible business bundle discount.

(h) Internet Based Applications. Applications (apps) such as security, cloud storage, etc., are available for subscription to KPU Internet retail customers. Monthly recurring rates and nonrecurring rates (if applicable) for apps will be determined by contract arrangement with partners. Offerings and rates may change periodically. (Ord. 1985 §§ 4, 5, 2024; Ord. 1967 § 1, 2023; Ord. 1946 § 4, 2022; Ord. 1936 § 1, 2021; Ord. 1922 § 2, 2021; Ord. 1906 § 5, 2020; Ord. 1900 §§ 2, 3, 2019; Ord. 1890 § 2, 2019; Ord. 1859 § 3, 2017; Ord. 1853 § 20, 2017; Ord. 1846 §§ 2 – 4, 2017; Ord. 1837 § 2, 2017; Ord. 1826 § 4, 2016; Ord. 1822 §§ 2, 3, 4, 2016; Ord. 1813 §§ 1, 2, 2016; Ord. 1804 § 4, 2016; Ord. 1803 § 6, 2015; Ord. 1799 § 2, 2015; Ord. 1789 §§ 7, 9, 2015; Ord. 1757 § 3, 2014; Ord. 1747 § 5, 2014; Ord. 1733 § 3, 2013; Ord. 1712 § 4, 2013; Ord. 1704 §§ 1, 2, 3, 2012; Ord. 1694 §§ 2, 3, 4, 2012; Ord. 1686 § 1, 2011; Ord. 1675 §§ 4, 5, 2011; Ord. 1663 § 2, 2010; Ord. 1648 § 1, 2010; Ord. 1645 § 1, 2010; Ord. 1623 § 4, 2009; Ord. 1615 §§ 3, 4, 5, 2009; Ord. 1580 § 1, 2007; Ord. 1576 § 3, 2007; Ord. 1571 §§ 5, 6, 2007; Ord. 1563 §§ 4, 5, 2007; Ord. 1532 § 6, 2005; Ord. 1500 §§ 5, 6, 2004; Ord. 1495 § 9, 2004; Ord. 1477 § 2, 2003; Ord. 1471 § 2, 2003; Ord. 1466 § 6, 2002; Ord. 1457 § 2, 2002)

11.12.100 Digital video service rules, regulations, services and rates.

(a) General. Digital video service is a television service that provides various numbers of channels of video content, premium channel selection, video-on-demand and pay-per-view selections. KPU provides digital video service where facilities exist as determined by KPU, in the Ketchikan service area described in KMC 11.12.040. An applicant for digital video service must have current, voice grade telephone and Internet service with KPU Telecommunications. Customers may check availability of service in their area by calling the KPU business office. Digital video service rules and service descriptions are established in this section.

(1) The rules, regulations, services and rates for digital video service are subject at all times to addition, change, or abolition after proceedings duly held under procedures established in the City Charter and the Ketchikan Municipal Code.

(2) In the event new, additional or modified rates are adopted and incorporated into the rate schedule, KPU will take such measures as may be practicable to advise the customers who may be affected by such new, additional, or modified rates that such rates have become effective.

(3) KPU will only be responsible for its equipment or plant and in no way will be liable for the condition of customer/subscriber owned equipment.

(4) It is the subscriber’s responsibility to provide receiving equipment compatible with the service provided by KPU and capable of receiving the same. No equipment, apparatus, circuit, or device shall be connected, attached or coupled to the facilities except as provided in the tariff, unless specifically authorized in writing by KPU. KPU shall have the right to remove such device, to suspend service during continuation of such attachment or connection, or to terminate service. Note: Subscriber is not responsible for provision of the set-top box.

(5) KPU may remove any or all of its property located on the subscriber’s premises at the termination of service, as provided by the company’s tariff.

(6) The subscriber will be held responsible for loss or damage to equipment furnished by KPU on property under the subscriber’s control. Upon termination of service, the subscriber must return, in serviceable condition, all company owned equipment. The subscriber will be charged at cost plus a reasonable handling fee for all lost or unserviceable equipment that was provided to the subscriber by KPU.

(7) Where electric power is required in the operation of equipment and service, the subscriber shall furnish, install, and maintain the necessary wiring and outlets on the subscriber’s premises and supply any necessary electrical energy at the subscriber’s expense.

(8) Installation charges will be waived provided the customer maintains service for a minimum of 12 months. A new customer subscribing to multiple services which would ordinarily have separate installation charges will be reduced to a single installation charge, provided all services are installed during one installer visit. Subsequent services added after the initial installer visit will renew the 12-month installation commitment waiver.

(9) Activation charges for certain KPU TV packages will be billed on the first billing after completed appointment for setup.

(b) Description of Service. Digital video service will be provided in up to four simultaneous video streams to carry the service package selected by the subscriber. The number of television sets is not limited; however, additional set-top boxes will be assessed a monthly charge.

(1) KPU will offer a variety of service packages. Subscribers will be able to choose packages based on their lifestyle preference plus additional premium channel packages, pay-per-view events, and video-on-demand services.

(2) Interactive/electronic program guides (IPG or EPG) that allow subscribers to look ahead in time for program offerings, search program listings and block objectionable programming based on the program’s rating will be provided.

(3) No specific amount of material is guaranteed to be transmitted and in no case will subscriber rates be based on the number of channels used for transmission.

(c) Classes of Service. The applicability of commercial (business) or residential installation charges shall be governed by the physical location where service is to be installed or the intended use of the service to be provided.

(1) Residential Service. Residential installation and service charges shall apply for private residences; in residential units of hotels, motels, apartment buildings, and boarding houses, when being individually served and where billings to units are collected by individual account numbers.

(2) Business Service. Business installation and service charges shall apply for offices, stores, factories, and all other places of a business nature, including hotels, motels, clubs, lodges and apartment buildings (where the billing is collected under one account number for all units within the apartment complex), all fire stations, police stations, libraries, schools, hospitals, correctional facilities, and other government agencies.

(d) Service Descriptions. Subscribers will be able to choose packages based on their preferences. Channel selections will be offered as follows: sports; news; family; movie; children’s; shopping; education and entertainment; and entertainment and music.

(1) Basic Package. The basic package includes one set-top box and all public, educational, and government access as well as broadcast networks and music channels.

(2) Essentials Package. The essentials package includes one set-top box and all public, educational, and government access as well as a limited lifestyle-based channel selection.

(3) Enhanced Package. The enhanced package includes one set-top box and all public, educational, and government access as well as an enhanced lifestyle-based channel selection, and free on-screen caller ID service.

(4) Definitive Package. The definitive package includes one set-top box and all public, educational, and government access as well as a premium lifestyle-based channel selection, and free on-screen caller ID service.

(5) Local Channel Package. The local channel package includes one set-top box and all KPU TV produced local channels. This package is not available to residential customers as a standalone package.

(6) Foundation Pack. The foundation pack includes one set-top box and all public, educational, and government access as well as select broadcast networks and music channels. Subscription to at least one bundle pack is required.

(7) Bundle Pack. The bundle pack(s) are add-on sets of channels to allow content customization for the subscriber. Subscription to the foundation pack is required.

(8) Bundled Services. Service bundles that combine digital video service with telephone, telephone features and Internet service may be developed to provide popular services at a competitive price that is less than purchasing each service separately. Term plans will offer discounts for term of service commitments.

(9) Commercial Package. The commercial package includes one set-top box and all public, educational, and government access as well as broadcast networks and music channels.

(10) The personal video recorder (PVR/DVR) is offered as an optional service within the set-top box. This service allows the subscriber to digitally record programming to watch at a later time.

(11) High Definition (HD) is offered as an optional service within the set-top box. Service is limited to areas where sufficient facilities exist as determined by KPU. In order to view HD video streams, an HD capable television is required. Subscription includes service to all set-top boxes at the location, including all available HD quality channels which are included as standard definition for the IPTV package the customer is subscribed to.

(12) Whole home is offered as an added function to the PVR feature. Whole home allows two channels to be recorded at the same time and recordings may be played back through any connected set-top box. The whole home charge is in addition to the listed PVR charge. Whole home service varies by location and bandwidth capabilities. Customers served over fiber to the home (FTTH) have the ability to purchase additional recording streams.

(13) The pause live TV on standard set-top box is an added memory chip installed into the standard set-top box. It allows the standard set-top box to pause the live TV feed. The customer will pay the listed monthly charge.

(e) Individual Contract Basis (ICB) Arrangement. Individual contract basis arrangements may be developed for video services to meet a bona fide request from a customer or prospective customer under the guidelines established in KMC 11.12.060(g).

(f) Promotions. Promotional pricing may be offered from time to time as authorized under KMC 11.12.060(h).

(g) Rate Schedules.

(1) Monthly recurring rates and pay-per-view rates:

Description	Rates
Basic Package	$26.20
Essentials Package	$78.70
Enhanced Package	$83.95
Definitive Package	$89.20
Local Channel Package	$20.95
Commercial Package	ICB
Foundation Pack	$52.45
Bundle Pack(s)	$3.10 to $23.05
Flex Pack On-Screen Caller ID	$1.04
Premium Channel and Sports Package	$57.70
Subscription Video on Demand	$1.95 to $34.95
Hospitality KPU TV	$16.37
Hospitality HBO	$4.82 to $6.91
Hospitality Showtime	$4.40 to $6.49
Additional Set-Top Box	$7.30
Personal Video Recorder (PVR)	$9.40
High Definition Service	$10.45
On-Screen Caller ID	$3.10
Pause Live TV on Standard STB	$3.14
Pay-per-View Movies/Events	$1.95 to $34.95
Special Events	$24.95 to $99.95
Video on Demand	$0.00 to $14.95
Television Vacation Rate	$5.25
Hospitality Television Vacation Rate	$1.05
Additional HD Video Streams (2)	$2.10
Unlimited Data Credit (residential only)	$30.00cr

(2) Nonrecurring Rates:

Description	Rates
Activation Fee	$39.95
Installation Charge	$99.00
PVR Installation Charge	$99.00
High Definition Service Installation Charge	$99.00
Reconnect (field visit not required)	$20.00
Transfer Fee (premises move)	$99.00
Trip Charge	$20.00
HDMI Converter Cord	$9.95
Lost or Damaged Equipment	Cost plus handling fee

(h) Bundled Services and Term Plans.

(1) Residential “Take-Two” Bundle. Ten percent residential take-two savings bundle is available only to standalone Internet customers who also subscribe to any combination of IPTV services. The 10 percent discount is applied to tariff rates only and does not apply to taxes, surcharges or consumer broadband only loop charges. The take-two bundle applies to both new and existing accounts with the qualifying services.

(2) Residential “Take-Three” Bundle. Fifteen percent residential take-three savings bundle is available only to digital video subscribers, includes any combination of IPTV package, Internet and local wireline voice service “residential plus (R1).” The 15 percent discount is applied to tariff rates only and does not apply to taxes, surcharges or subscriber line charges. The take-three bundle applies to both new and existing accounts with the qualifying services.

(A) Vacation Rate. “Take-three” bundle customers may, upon request, temporarily suspend television service for a period of not less than 30 days by paying the monthly recurring television vacation rate. Television vacation rate will be available after the minimum service commitment of three months has been met. Television vacation rate is in addition to Internet vacation if all three services are on vacation. When an account is on vacation service, the equipment will stay in place at the service location, and the account will be temporarily inactivated. The service location must remain the same for vacation inactivation and activation. If the location will not be the same address upon being reconnected, the customer will need to disconnect the service, return the equipment and establish new service at the new location when they want to reconnect service. Three months of paid service must transpire before an additional vacation rate period may be requested.

(3) Residential KPU TV Plan. Residential KPU TV customers are eligible to receive a discount equal to the cost of unlimited data transfer service.

(i) Video Production and Advertising Services. KPU will offer video production and advertising services under a contract arrangement. Under the contract terms KPU offers to produce and air video advertising and/or media advertising for monetary consideration. KPU retains the right to use any finished advertising as necessary for promotional purposes. Advertising clients have the right to use finished advertising however they deem appropriate for promotional purposes, with the exception of other telecommunication or communications companies located and/or broadcasting in the immediate Ketchikan, Alaska, vicinity. KPU shall not be responsible for any royalties due whatsoever for any material whether audio or video used by its subscribers. KPU retains the right to determine whether material is suitable for broadcast.

(1) Video Production and Advertising Services Rates.

Service	Production Cost	Advertising Cost	Contract Rate
CommVision weather channel sponsor	ICB*	ICB*	ICB*
CommVision channel sponsor	ICB*	ICB*	ICB*

* Production and advertising services will be available under individual contract basis (ICB) to accommodate pricing based on production costs and contract length.

(2) KPU CommVision has the option to provide free advertising, for a period not to exceed one month, on KPU-produced local market channels. Advertising value not to exceed $300.00 per customer. (Ord. 1976 § 1, 2023; Ord. 1954 § 1, 2023; Ord. 1942 § 1, 2022; Ord. 1936 §§ 2, 3, 2021; Ord. 1906 § 6, 2020; Ord. 1890 § 3, 2019; Ord. 1882 §§ 2, 3, 2018; Ord. 1877 §§ 1, 2, 2018; Ord. 1859 § 4, 2017; Ord. 1853 §§ 21 – 23, 2017; Ord. 1837 § 3, 2017; Ord. 1826 §§ 5, 6, 2016; Ord. 1822 § 5, 2016; Ord. 1818 §§ 2 – 7, 2016; Ord. 1813 § 3, 2016; Ord. 1804 § 5, 2016; Ord. 1803 §§ 7 – 9, 2015; Ord. 1802 § 2, 2015; Ord. 1799 §§ 3 – 6, 2015; Ord. 1789 §§ 3, 8, 2015; Ord. 1788 § 3, 2015; Ord. 1747 §§ 6 – 8, 2014; Ord. 1733 § 4, 2013; Ord. 1725 § 1, 2013; Ord. 1712 § 5, 2013; Ord. 1694 § 5, 2012; Ord. 1686 § 2, 2011; Ord. 1675 § 6, 2011; Ord. 1659 § 1, 2010; Ord. 1648 §§ 2, 3, 2010; Ord. 1623 §§ 6, 7, 2009)

11.12.110 Long distance toll services, regulations and rates.

(a) General. KPU long distance service is a toll calling service that provides long distance (toll) service on a worldwide basis for subscribers who have KPU local exchange service. All credit, deposit, and payment requirements described in Chapter 11.04 KMC apply to this service. Long distance toll service rules, regulations and service descriptions are established in this section.

(1) The rules, regulations, services and rates for long distance toll service are subject at all times to addition, change, or abolition after proceedings duly held under procedures established in the City Charter and the Ketchikan Municipal Code.

(3) The provision of Intrastate Interexchange Telecommunications Service is subject to existing regulations as defined in Chapter 42.05 of the Alaska Public Utilities Act, 3 AAC 48.200 through 48.420, and rules and regulations and orders of the Regulatory Commission of Alaska now in effect or subsequently issued are hereby incorporated by reference as part of this tariff. The terms and conditions specified in this tariff may be revised or supplemented as required by law or regulation.

(b) Rules and Regulations.

(1) Calculation of Distance. Usage charges for all mileage sensitive products are based on the airline distance between rate centers associated with the originating and terminating points of the call. The rate centers of a call are determined by the area codes and exchanges of the origination and destination points. The distance between the rate center of the subscriber’s equipment and that of the destination point is calculated by using the “V” and “H” coordinates found in AT&T FCC Tariff No. 10, in the following manner:

Step 1 – Obtain the “V” and “H” coordinates for the rate centers of the origination point and the destination point.

Step 2 – Obtain the difference between the “V” coordinates of each of the rate centers. Obtain the difference between the “H” coordinates.

Step 3 – Square the difference obtained in Step 2.

Step 4 – Add the squares of the “V” difference and the “H” difference obtained in Step 3.

Step 5 – Divide the sum of the square obtained in Step 4 by 10. Round to the next higher whole number if any fraction results from the division.

Step 6 – Obtain the square root of the whole number obtained in Step 5. Round to the next higher whole number if any fraction is obtained. This is the distance between the rate centers.

(2) Timing of Calls. The time of day when connection is established, in accord with the time in use at the originating point, determines whether day, evening or night/weekend rates apply on a message telephone call. All minutes are rated according to the applicable rate period regardless of whether a message begins in one period and ends in another. Initial period rates apply for the initial period or less after connection is established, and additional period rates apply for each additional period.

(3) Fractional Rates and Charges. When a rate involves a fraction of a cent, the fraction is carried through the computation of the charge for the service. When the charge so computed involves a fraction of a cent, a fraction of less than one-half cent is disregarded and a fraction of one-half cent or more is treated as one cent.

(4) Rates Applicable for Hearing and Speech Impaired Persons. Discounted rates are available to qualified persons who have hearing or speech impairments, originating from and billed to the local exchange telephone number of the residence of the certified hearing or speech impaired customer, subject to the following:

(A) Persons having a hearing or speech impairment which precludes oral communications and who have and use a text telephone will receive an adjustment on customer dialed station calls which do not require the intervention of an operator. Only one local exchange service number at a residence is authorized this rate adjustment. The adjustment is applied to the appropriate rate schedules according to the following:

(i) Dial station calls placed during the day rate period will be rated at dial station basic evening rates.

(ii) Dial station calls placed during the evening rate period will be rated at the dial station basic night/weekend rates.

(iii) If the customer is on a calling plan, the calling plan’s rates will prevail.

(5) Class of Service. For the purposes of rate application, one of three classes of service may apply to a message telephone service call. These classes of service are dial station, customer dialed calling card station, and person-to-person.

(A) Dial Station. Dial station rates apply when the person originating the call dials the telephone number desired and completes the call without the assistance of an operator, and the call is billed to the calling station.

(B) Customer Dialed Calling Card Station. Customer dialed calling card station rates apply when the person originating the call dials the telephone number desired without the assistance of a company operator and the call is billed to a calling card.

(C) Person-to-Person. Person-to-person rates apply when the person who originates the call specifies the particular party, extension, teleconference, or calls at a specified time or to arrange messenger service. If the called party is unavailable and the calling party requests or agrees to speak with another party, the call is still billed as a person-to-person call.

(6) Chargeable Time. The chargeable time of a MTS call is determined by the duration of the call. Chargeable time includes the initial period plus the additional time involved, if any, and begins when connection is established (except for person-to-person) and passes through the first customer provided equipment on a customer provided communications system, and ends when the connection is released, either when the calling party hangs up or when the connection is released by automatic timing equipment in the network. For person-to-person calls, chargeable time begins when connection is established between the calling person and the specified party, extension, teleconference or messenger service, and ends when the connection is released.

(7) Rate Periods. Day, evening, and night/weekend rates apply to the following classifications of MTS: dial station, customer dialed calling card station, and person-to-person calls.

	Mon.	Sat.	Sun.
8:00 a.m. to *5:00 p.m.	Day rate period	N/W
5:00 p.m. to *11:00 p.m.	Evening rate period (Eve.)	N/W	Eve.
11:00 p.m. to *8:00 a.m.	Night and weekend rate period (N/W)

* To but not including.

(8) Holiday Rates. For the following holidays, the evening rate period discount is used unless a lower rate would normally apply:

New Year’s Day	Independence Day	Veterans Day
Martin Luther King Day*	Labor Day	Thanksgiving
Washington’s Birthday*	Columbus Day*	Christmas
Memorial Day*	Alaska Day**

* Applies to federally observed day only.

** Applies to state observed day only.

(9) Rate Calculation. The total rate per message shall be the sum of the initial period rate and the product of the additional period rate times the number of additional periods plus the appropriate service charge (where applicable), unless otherwise specified by a particular calling plan.

(1) Dial Station Basic Rates.

(A) Per Minute Day Period Rates.

Rate Mileage	Initial 1 Minute	Each Additional Minute
0 – 34	$0.14	$0.14
35 – 64	0.14	0.14
65 – 94	0.14	0.14
95 – 124	0.14	0.14
125 – 154	0.14	0.14
155 – 184	0.14	0.14
185 – 214	0.14	0.14
215 – 274	0.14	0.14
275 – 334	0.14	0.14
335 – 394	0.14	0.14
395 – 454	0.14	0.14
455 +	0.14	0.14

(B) Time-of-Day Period Discounts.

Rate Period	Discount
Day	0%
Evening	0%
Night/weekend	0%

Discounts apply to the charge for the initial minute occurring within the discount period and to all additional minutes occurring within each discount rate period. Discounts do not apply to service charges.

(2) Customer or Operator-Dialed Calling Card Station and Person-to-Person Rates (When Available).

(A) Per Minute Day Period Rates.

Rate Mileage	Initial 1 Minute	Each Additional Minute
0 – 34	$0.33	$0.13
35 – 64	0.37	0.17
65 – 94	0.41	0.20
95 – 124	0.43	0.23
125 – 154	0.46	0.26
155 – 184	0.49	0.29
185 – 214	0.53	0.33
215 – 274	0.56	0.36
275 – 334	0.60	0.39
335 – 394	0.60	0.39
395 – 454	0.60	0.39
455 +	0.60	0.39

(B) Operator, sent-paid coin additional periods are billed in three-minute increments.

Calling card	$0.50
Credit card	0.50
Billed third party	1.55
Operator, station coin	0.50
Operator, station	1.55
Operator, person-to-person	3.00

Time of day and holiday discounts do not apply to operator station and person-to-person rates or to per call service charges.

(d) 800/866/877/888 Service (When Available). 800/866/877/888 service is the provision of dial-type message communications from points in Alaska to one or more customer 800/866/877/888 service access lines. All messages to the access lines are on a receive collect basis without operator assistance and are charged for at rates as set forth below. Dial-type communications specified above are calls dialed and completed to stations associated with 800/866/877/888 service access lines without the assistance of an operator.

(1) The following regulations apply for 800/866/877/888 service:

(A) 800/866/877/888 service is provided on a monthly basis and is available 24 hours per day, seven days per week.

(B) The minimum service period is one month.

(C) The company does not transmit messages. However, 800/866/877/888 service customers may use 800/866/877/888 service for receiving calls from users of 800/866/877/888 service.

(D) 800/866/877/888 service is not represented as adapted for connection to other services of the company or to customer provided equipment or systems.

(E) 800/866/877/888 service is offered subject to the availability of suitable facilities furnished by the company or others.

(F) If a shortage of facilities exists, message telephone service shall take precedence over 800/866/877/888 service.

(G) 800/866/877/888 service terminated into answering services or recording devices must be equipped to provide answer supervision and be registered and of a type accepted pursuant to Part 68 of the Federal Communications Commission (FCC) Rules.

(H) The customer must obtain an adequate number of 800/866/877/888 service local business lines to handle the customer’s expected demand in order to prevent interference or impairment of 800/866/877/888 service or any other service provided by the company, considering:

(i) Toll call volume;

(ii) Average call duration;

(iii) Time-of-day characteristics; and

(iv) Peak calling period.

The company, without incurring any liability, may disconnect or refuse to furnish 800/866/877/888 service to any customer that fails to comply with these conditions. Under these conditions, the customer will be notified in writing of any noncompliance with these rules.

(I) The customer will be provided call detail on a monthly basis.

(J) It is the responsibility of the customer to arrange for a business line or lines from the local exchange carrier providing local service in the exchange where service is desired. For this portion of 800/866/877/888 service, the customer shall be responsible for the payment of the local exchange carrier’s rates and charges and be subject to that local exchange carrier’s tariffed rules and regulations.

(K) For rating purposes, if the actual cost of a call includes a fraction of a minute, the call duration is rounded up to the nearest whole minute, except where otherwise specified. The minimum call duration for a completed call is 60 seconds, unless otherwise specified.

(2) 800 Service Rate Schedules – Message Charges.

(A) Day Period Rates.

Rate Mileage	Initial 1 Minute	Each Additional Minute
0 – 34	$0.3000	$0.1150
35 – 64	0.3200	0.1450
65 – 94	0.3500	0.1800
95 – 124	0.3650	0.2100
125 – 154	0.3950	0.2300
155 – 184	0.4200	0.2550
185 – 214	0.4500	0.2850
215 – 274	0.4700	0.3150
275 – 334	0.5100	0.3350
335 – 394	0.5150	0.3400
395 – 454	0.5200	0.3450
455 +	0.5250	0.3500

(B) Evening Period Rates.

Rate Mileage	Initial 1 Minute	Each Additional Minute
0 – 34	$0.2400	$0.0950
35 – 64	0.2600	0.1200
65 – 94	0.2900	0.1450
95 – 124	0.3100	0.1700
125 – 154	0.3300	0.1950
155 – 184	0.3500	0.2050
185 – 214	0.3800	0.2350
215 – 274	0.4000	0.2500
275 – 334	0.4150	0.2700
335 – 394	0.4200	0.2750
395 – 454	0.4250	0.2800
455 +	0.4300	0.2800

Rate Mileage	Initial 1 Minute	Each Additional Minute
0 – 34	$0.1500	$0.0600
35 – 64	0.1650	0.0750
65 – 94	0.1800	0.0950
95 – 124	0.1950	0.1050
125 – 154	0.2050	0.1150
155 – 184	0.2200	0.1300
185 – 214	0.2350	0.1400
215 – 274	0.2400	0.1550
275 – 334	0.2500	0.1600
335 – 394	0.2550	0.1650
395 – 454	0.2600	0.1700
455 +	0.2600	0.1750

(3) 800/866/877/888 Service Establishment Charge. A $20.00 nonrecurring charge applies for each newly established 800/866/877/888 service telephone number.

(4) Access Line Monthly Rate and Service Order Charges. The rate is that of the local exchange carrier’s business line rate and the service must be ordered from the local exchange carrier.

(e) Conference Call Service (When Available). Conference call service is the furnishing of long distance MTS for telecommunications between a calling station and two or more called stations. Conference service is available as an operator established service. In addition to the regulations for long distance MTS, the following regulations apply to conference call service:

(1) Operator Handled. Operator handled conference call service is established by a company operator for telecommunications between a calling station and two or more called stations when all of the called stations are in the state. All stations on a conference connection may communicate with each other or one station may, at the customer’s discretion, be arranged as the transmitted station with all other stations receiving. Conference call service may be established to a specified person or to a specified telephone number/station. The company, upon request from the customer, will establish a conference service call at a customer specified time.

(2) Rates and Charges. Long distance MTS rates, including a service charge per each called station, apply between the calling station (conference originator) and each called station on a conference call.

(3) Timing of Calls. Chargeable time for a conference call begins when connection is established between two or more of the stations on the conference call and ends when either the calling station or the called station hangs up.

(4) Charges for a conference call are billed in total only. The charge for a conference call may be billed to the originating station, a calling card, or other designated station subject to the following: The total conference call charge will be billed to only one station or to one calling card. The company will not prorate or otherwise divide the charges between two or more stations. The total conference call charge may be billed to a station other than the originating station if the designated station agrees to pay the charge. All stations must be located in the state, and the designated billed station must be located in the United States or in another location where collect calls are authorized.

(5) Conference calls are rated based on the locations involved, the time of day rate period, the day of the week, and service charges. Charges for conference calls are the sum of the following: For each leg of the conference between the originator and each called station, the sum of, the initial period rate + (the additional period rate X number of additional periods); and a service charge for each called station. For legs of the conference between the originator and a called station in the same exchange area, the per minute rates for the lowest mileage band apply.

(6) Rates and Charges for Conference Calls.

(A) Per Minute Day Period Rates.

Rate Mileage	Initial 1 Minute	Each Additional Minute
0 – 34	$0.3300	$0.1300
35 – 64	0.3700	0.1700
65 – 94	0.4100	0.2000
95 – 124	0.4300	0.2300
125 – 154	0.4600	0.2600
155 – 184	0.4900	0.2900
185 – 214	0.5300	0.3300
215 – 274	0.5600	0.3600
275 – 334	0.6000	0.3900
335 – 394	0.6000	0.3900
395 – 454	0.6000	0.3900
455 +	0.6000	0.3900

(B) Per Minute Evening Period Rates.

Rate Mileage	Initial 1 Minute	Each Additional Minute
0 – 34	$0.2640	$0.1040
35 – 64	0.2960	0.1360
65 – 94	0.3280	0.1600
95 – 124	0.3440	0.1840
125 – 154	0.3680	0.2080
155 – 184	0.3920	0.2320
185 – 214	0.4240	0.2640
215 – 274	0.4480	0.2880
275 – 334	0.4800	0.3120
335 – 394	0.4800	0.3120
395 – 454	0.4800	0.3120
455 +	0.4800	0.3120

Rate Mileage	Initial 1 Minute	Each Additional Minute
0 – 34	$0.1650	$0.0650
35 – 64	0.1850	0.0850
65 – 94	0.2050	0.1000
95 – 124	0.2150	0.1150
125 – 154	0.2300	0.1300
155 – 184	0.2450	0.1450
185 – 214	0.2650	0.1650
215 – 274	0.2800	0.1800
275 – 334	0.3000	0.1950
335 – 394	0.3000	0.1950
395 – 454	0.3000	0.1950
455 +	0.3000	0.1950

(D) A service charge of $7.50 applies for each called station on the conference.

(f) Description of Service. Long distance (toll) service will be provided over subscriber’s existing voice grade service provided by KPU where facilities exist. Subscribers will be offered mileage-based rates or packaged plans designed to meet their long distance calling needs.

(1) 200 Plan. The 200 plan includes 200 free interstate/intrastate minutes per month for a flat monthly fee. Overage minutes will be charged at a reduced basic tariff rate.

(2) 500 Plan. The 500 plan includes 500 free interstate/intrastate minutes per month, for a flat monthly fee. Overage minutes will be charged at a reduced basic tariff rate.

(3) Business 5-Cent Plan. The business 5-cent plan includes unlimited interstate/intrastate minutes for $0.05 per minute for a flat monthly fee per business statement line.

(4) Unlimited Plan. The unlimited plan includes offerings for both residential and business customers; interstate/intrastate minutes are included for a flat monthly fee.

(5) International Calling. International calling ability is an “opt in” feature. Customers choosing to have the ability to make international calls will need to sign up for that functionality. Customers who do not opt in will not have the ability to make international calls.

(6) Toll-Free Number. This allows the customer to be billed for incoming call toll charges for a flat monthly fee. Toll charges will be billed at the normal per minute rate.

(g) Regulatory Charges, Surcharges and Taxes. Regulatory charges, surcharges and taxes are in addition to published toll rates and will be applied to toll service as required by local, state and federal regulations. Federal excise tax is applied to all toll calls, as is the Alaska Regulatory Cost Charge (RCC). The RCC is a special surcharge applied to all regulated customer billing to pay for the company’s share of the budget of the Regulatory Commission of Alaska. The RCC appears as a separate line item on the customer’s bill. The Alaska universal service fund surcharge is applicable to intrastate toll services. Local municipal taxes may apply.

(h) KPU reserves the right to discontinue or limit service when necessitated by conditions beyond its control, or when the customer/end user is using service in violation of provisions of this tariff, or in violation of federal or state law.

(i) Rate Schedules.

(1) Monthly Recurring Rates.

200 Plan	Plan charge is per month per statement.	$9.99
	200 minutes of direct dialed interstate and intrastate calls free per month.
	Direct dialed rate over 200 minutes per month is $0.07 per minute.
500 Plan	Plan charge is per month per statement.	$19.99
	500 minutes of direct dialed interstate and intrastate calls free per month.
	Direct dialed rate over 500 minutes per month is $0.07 per minute.
Business 5-Cent Plan	Plan charge is per month per business statement.	$19.99
	Unlimited minutes of direct dialed interstate and intrastate calls for $0.05 per minute.
Toll-Free Number	Includes one toll-free number provided by KPU. Toll charges for all inbound/outbound long distance calls associated with the toll-free number will be billed based on the long distance (toll) plan selected by customer.	$9.95
Unlimited Residential Plan***	Plan charge is per month per statement.	$12.00
Unlimited Business Plan***	Plan charge is based on the quantity of business lines on the statement, billed per month per statement.
	1 – 2 business lines	$19.99
	3 – 5 business lines	$39.99
	6 – 10 business lines	$59.99
	11 – 20 business lines	$99.99
	21 – 30 business lines	$139.99
	31 – 50 business lines	$199.99
	51+ business lines	ICB
Unlimited Hosted Business Plan***		ICB
International Calling Plan	International calls will be billed at market rates.**

(2) Nonrecurring Charges.

Toll-Free Number

Install and setup for toll-free number

$49.95

** The current international schedule of market-based rates is available online at:

http://www.kputel.com/residential/long-distance

*** Unlimited calling plans do not include international calls.

(j) Promotions. Promotions may be offered from time to time, and may include package discounts, reduced per minute rates or other promotional offerings.

(k) Individual Contract Basis (ICB) Arrangement. Individual contract basis arrangements for long distance services may be developed to meet a bona fide request from a customer or prospective customer under the guidelines established in KMC 11.12.060(g). (Ord. 1906 §§ 7, 8, 2020; Ord. 1882 § 4, 2018; Ord. 1877 §§ 3, 4, 2018; Ord. 1853 § 23, 2017; Ord. 1830 § 1, 2016; Ord. 1818 § 8, 2016; Ord. 1789 § 4, 2015; Ord. 1686 § 3, 2011; Ord. 1668 § 6, 2011; Ord. 1663 § 3, 2010; Ord. 1659 § 2, 2010; Ord. 1648 § 4, 2010; Ord. 1615 § 6, 2009; Ord. 1608 § 6, 2008; Ord. 1603 § 2, 2008; Ord. 1596 §§ 3 – 5, 2008; Ord. 1580 § 1, 2007; Ord. 1576 § 5, 2007; Ord. 1563 § 8, 2007; Ord. 1551 § 6, 2006; Ord. 1532 § 7, 2005)